The List of Subprocessors was published on October 28, 2024, and will be effective
as of November 18, 2024.
Below is a list of the third-party service providers (subprocessors) that process data on behalf of our company. These subprocessors support the delivery of our services by providing essential infrastructure, communication, and analytics capabilities.
We use these subprocessors to provide our core application.
Amazon Web Services
Various locations globally
Cloud infrastructure, data storage, and hosting services
Wasabi Technologies Inc
Various locations globally
Cloud data storage
Google Cloud
Various locations globally
Cloud data storage
Microsoft (Office for the Web)
United States
Cloud-based document creation, editing,
and collaboration
Microsoft (Azure OpenAI Service)*
Sweden
AI services, utilized to power our AI Assistant
Intercom R&D Unlimited
Ireland
Customer communication platform for live chat,
support tickets, and user messaging
Datadog, Inc
EU
Application performance monitoring and logs
We use several services to enable effective communication and collaboration. These services do not access or interact with any of your Client Data but may store or process information about you to facilitate various functions.
Atlassian (Jira)
EU
Project management, issue tracking, and collaboration platform
Atlassian (Statuspage)
EU
Incident communication and status reporting
Google Workspace
EU
Cloud-based email hosting and communication services
Calendly
United States
Scheduling and appointment management
Zoom
EU
Video conferencing and communication platform
Vanta
United States
Security and compliance practices communication
Slack
United States
Internal communication
Google Analytics
Website and user behavior analytics
We prioritize the security and integrity of your data. All subprocessors we engage are carefully selected to ensure they adhere to strict security standards and implement robust data protection practices. We use encrypted channels for data transfers, ensuring that all information is transmitted and stored securely. For any transfers of data across different regions, we ensure that legally recognized data protection frameworks, such as Standard Contractual Clauses (SCCs) or similar safeguards, are in place to maintain the same level of protection.
To keep you informed, we provide the option to subscribe for updates on any changes to our subprocessor list. By subscribing, you will receive timely notifiications about any additions or modifications to our subprocessors, ensuring you stay updated on how your data is processed.
Subscribe here to recieve notifications about any updates to our subprocessor list.
Please note that by submitting your email address, you agree to be subscribed to receive updates regarding the list of subprocessors. If you wish to withdraw or modify your consent, please contact us at privacy@capcade.com.
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